Council for Northern and Eastern Gujarat (Aga Khan Development Network)

The  Aga Khan Development Network is a group of private non denominational international development agencies created by His Highness the Aga Khan. The agencies of the network have complementary mandate working to improve the welfare and prospects of people in countries of the developing world particularly in Asia and Africa. Their common goal is to improve the quality of life.

Admin Officer : From Sep 2016 to till at Ahmedabad

Handling overall admin and operation work.

• Manage account and petty cash of Ahmedabad Kutch Surat and Sidhpur local office.
• Coordination of HO and local offices.
• Manage letter communication and ensure to send on prompt time in local offices.
• Manage meeting arrangement and event arrangement.
• Provide backend support to President Secretary and all the other members. 

TechProcess Payment Services Ltd (Formerly BillJunction Payments Ltd.).

TechProcess Payment Services Limited (TPSL) is India’s leading electronic transaction processing company that offers end-to-end solutions in electronic transaction processing data processing and document management and software solutions.

Operation Executive (Branch in Charge): Feb 2007 to Sep 2016 at Ahmedabad.

Monitoring the branch operations and Immediate supervisor of nine team member – Document processing  Calling Activity  Electronic clearing operations Branch administration Customer relationship management relationship with RBI & Local client  CTS clearing process and coordination  Interaction with Destination Banks and Preparation of Monthly Internal Audit and Daily MIS.

• Handling Admin and HR of overall branch.
• Lineup the Interview and Taking interview.
• Keep a track of joining formality.
• Provide training to candidate related to different process.  
• Responsible for overall admin of Ahmedabad branch.

Operation Officer :   January 2005 to Feb 2007 (2 Years) at Ahmedabad.

The responsibilities in underlined included customer relationship management relationship with RBI Interaction with Banks helping customers in making right decisions for product selection service presentations and transaction processing through ECS. 

▪ Submission of Daily Debit & Credit ECS (Electronics Clearing System) at RBI.
▪ Operations Activity.
▪ Credit analysis and verification of Mandate.
▪ Managing individual and corporate clients.
▪ Preparation of Monthly and Daily MIS for ECS.
▪ Handled Customer call and resolved there query. 

J. A. Lokhandwala DCID Agency of  ICICI BANK  

   J. A. Lokhandwala is the agency of ICICI Bank Salary A/c Opening.

Back office executive:  October 2001 to July 2004 at Ahmedabad.

▪ Checking of customer form as per KYC norms and Data entry of form.
▪ Maintaining of TAT and 100% successful login of form.   
▪ Take a reporting MIS from executive.
▪ Other admin and routine work.

• B.A. Clinical Psychology from Indira Gandhi Open University and pursuing M A clinical psychology.
• Currently voluntarily working as a counselor in Voice That Care Helpline to support people for psycho Social First Aid.